|
Error
Code
|
Error
Description
|
Recommended
Course Of Actions
|
|
(-110)
|
Smartcard
is locked, too many failed logins.
|
- Reset smart card
(for PS card only) and re-issue certificate.
- Replace smart
card and re-issue certificate for non-PS card.
|
|
(-111)
|
I/O error
accessing smartcard.
|
|
|
(-120)
|
Smartcard
data MAC check failed.
|
- Reset smart card
(for PS card only) and re-issue certificate.
- Replace smart
card and re-issue certificate for non-PS card.
|
|
(-150)
|
User
already logged on.
|
- Save any "unsaved"
work before rebooting (press Control, Alternate and Delete simultaneously)
the system.
|
| (-298) |
The
operation was attempted on Certificate with NULL X500_Certificate. |
- Ensure that you
are connected to Internet.
- Double click "time"
at taskbar. Under "Date & Time" tab, ensure date and time are
correct. Under "Time Zone" tab, ensure GMT+08:00 Singapore is
selected (for Singapore users only).
- Go to c:\program
files\common files\netrust profile. Delete all .tkn, .cch and
.crl files.
|
| (-795) |
A
certificate is not yet valid. |
- Double click "time"
at taskbar. Under "Date & Time" tab, ensure date and time are
correct. Under "Time Zone" tab, ensure GMT+08:00 Singapore is
selected (for Singapore users only).
|
| (-1086) |
The
password is not correct. |
- Ensure that your
"Caps", "Num" and "Scroll" locks are off.
- Ensure that you
enter the correct password (case-sensitive).
|
| (-1648) |
Your
profile (with an epf extension) is not current and contains old signing
information. Contact your Administrator*. |
- Reset smart card
(for PS card only) and re-issue certificate.
- Replace smart card
and re-issue certificate for non-PS card.
|
| (-1685) |
An
CSS/Manager communication error was encountered. Please try again.
If this problem persists contact your Administrator. |
- Ensure that you
are connected to Internet.
- Ensure ports 389
(CD) and 709 (CM) are opened for outgoing traffic at the firewall
(See Section 3 for the IP addresses and the verification of availability
of CD and CM services).
- Go to c:\program
files\common files\netrust profile. Delete all .tkn, .cch and
.crl files.
|
| (-3969) |
A
supplied token profile index was out of range.(Smart card not detected) |
- Ensure that the
smart card is inserted properly.
- Ensure that the smart
card reader is configured/installed properly (See NSP Installation
Guide).
|
| (-3979) |
Could
not connect to public directory. |
- Ensure ports 389
(CD) and 709 (CM) are opened for outgoing traffic at the firewall
(See Section 3 for the IP addresses and the verification of availability
of CD and CM services).
|
| NA(Error
at browser) |
Rejected
connection from local host. |
- Look for "hosts"
in c:\windows (for Win95/98) or c:\winnt\system32\drivers\etc (for WinNT). Ensure that
"127.0.0.1 (space) localhost" is defined in the file (No other
settings should be defined in this file).
|
