Frequent Asked Questions

Netrust Digital Certificate

 

1.       Where do I register for a Netrust Digital Certificate?

 

Netrust Pte Ltd

Address: 70 Bendemeer Road #05-03 Luzerne, S(339940)

Operating hours: 9am to 5:30pm (Monday to Friday)

Nearest MRT station: Boon Keng MRT

 

2.       Which type of Netrust Digital Certificate should I apply for?

      Netrust Corporate NetID Certificate

Netrust Corporate NetID Certificate:

i       The digital certificate would bear the name and NRIC number of the User;

ii      User shall be accountable for the certificate; and

iii     Future billing for digital certificate subscription renewal would be addressed to the User, unless otherwise specified   

 

3.       What do I have to bring to register for a Netrust Digital Certificate?

 

i       Identification document - Identity Card, Passport or Work Permit (for foreigners);

ii      Photocopy of front and back of identification document;

iii     Netrust Digital Certificate Application Form (Annex A);

iv    Letter of Authorisation (template provided in Annex B); and

v     Photocopy of Company’s RCB (Registry of Companies & Businesses) certificate

 

 

4.       How much do I have to pay?

 

S/No

Items

Price (SGD)

1.

Netrust Corporate NetID Certificate (annual fee)

$50

2.

Registration fee

$10

3.

Netrust-ready Cryptographic USB Token token.jpg

$100

 

Total 

160

All prices are exclusive of GST.


1.       What are the Modes of payment at Netrust Office?

Cash/cheque/NETS/VISA/MASTER.

 

 

2.       What if I am already a Netrust Digital Certificate user?

 

The Netrust Digital Certificate that you are currently using is most likely to be of an older version, i.e. Netrust Version 3. This version of digital certificate cannot be used for LTALink. The LTALink uses Netrust Version 6. Hence you would need to purchase the newer version digital certificate.

 

 

3.       Would there be any refund for my existing digital certificate?

 

If you have a valid V3 digital certificate, Netrust would transfer any paid and unused certificate subscription to the new V6 digital certificate. In other words, you do not have to pay for Item S/No. 1 as listed in the table above. The other charges would still be applicable. Please inform LTA in advance if you are currently using a Netrust V3 digital certificate.

 

 

4.       What are my responsibilities for using the Netrust Digital Certificate?

The cryptographic USB token with the Netrust Digital Certificate is like an identity card. The onus is on the User to safeguard the token. If the token is stolen or lost, it must be reported to Netrust Pte Ltd immediately so that Netrust can revoke the certificate. The digital certificate in the token is protected by a User-defined password. This password is known only to the User and must always be kept private and confidential.

 

 

5.       I need a strong password to protect my digital certificate, are there any rules for the password?

 

Yes, your Password must satisfy the following rules:

 

i.                              must be at least 8 characters long;

ii.                             must be less than or equal to 20 characters long;

iii.                            must contain an uppercase character;

iv.                           must contain a lowercase character;

v.                            must not contain a portion of the profile name; and

vi.                           must not repeat a character more than half the length of password

 

To prevent mis-use and abuse of the digital certificate, the cryptographic USB token has the security feature of locking itself after 10 cumulative entries of incorrect password. However when the user enters the correct password before the token is locked, the tracking counter for wrong password attempts would be reset to zero.

 

 

6.       What if I forget the password to my token?

If the User forgets his/her password, and the token is locked after 10 cumulative unsuccessful attempts to provide the correct password, the User has to visit Netrust for a certificate re-issuance. The cost of re-issuing the certificate is S$10 (exclusive of GST).

7.       What if my token is damaged, lost or stolen?

 

Inform Netrust immediately by submitting a Netrust Certificate Management Request Form (Download). The certificate will then be revoked.

 

Costs for replacement of each Cryptographic USB Token are listed below:

 

S/No

Items

Prices (SGD)

1.

Administrative fee for certificate re-issuance

$10

2.

Netrust-ready Cryptographic USB Token

$100

         All prices are exclusive of GST.

 

 

8.       What type of support does Netrust provide?

On-site technical support is available by appointment. On-site services include certificate generation, software installation or trouble-shooting and are available at the following charges:

 

S/No

Items

Prices (SGD)

1.

Transportation charge (per visit)

$50

2.

On-site Services:
(i) 1st hour (minimum of one hour charge);
(ii) Subsequent hour (to the nearest following hour)


$150
$100

         All prices are exclusive of GST.

 

 

9.       Which Operating Systems are supported by Netrust software?

Supported platforms:

·                    Windows NT;

·                    Windows 2000 Professional; and

·                    Windows XP 

·                    Windows 2003

·                    Windows Vista (Download SafeNet Borderless Driver)

 

 

10.   Who to contact for enquiries or help?

Netrust Customer Service Hotline: 6212-1388 (please leave voicemail)

Email: infoline@netrust.net

Website: http://www.netrust.net/